Retail Insights

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Blog: Embrace an Open and Flexible Retail Self-Service Customer Journey

In today’s fast-paced retail environment, flexibility and rapid innovation are crucial. Outdated legacy systems slow down retailers but adopting a vendor-agnostic platform with open APIs and modular hardware, enables seamless integration of new technologies. Learn how this approach supports a unified customer experience, ensuring retailers meet high consumer demands and stay at the forefront of the market

Blog: AI - Transforming Retail with a Personal Touch

Today’s retailers navigate a complex landscape with a myriad of challenges like labor shortages and inflationary pressures. Discover how retailers can use AI to create a cohesive in-store experience – from checkouts to consumer devices and more.

Video: Create a Spooktacular Self-Checkout Experience with Vynamic Self-Service
Video: Create a Spooktacular Self-Checkout Experience with Vynamic Self-Service

The time is right for a little Halloween fright. Get delighted by a self-service UI that is so easy to customize... it's scary. Explore an unexpected Halloween treat with Vynamic® Self-Service Software. Watch if you dare...

Mindshare: Bringing Self-Service to the C-Store

We talked to convenience retail expert from Intel, Andrew Gentry, and our own, Reint Jan Holterman, to learn how retailers can best prepare themselves to provide new self-service journeys in their c-store.

Case Study: A Boutique, Customized Shopping Experience

Learn how Finiper Group/Iper La Grande i embarked on a new strategy to better serve their customers by partnering with Diebold Nixdorf.

Video: How We Created a Customized Shopping Experience at Iper la Grande i, Milan
Video: How We Created a Customized Shopping Experience at Iper la Grande i, Milan

Speed, flexibility and simplicity are central to customer experience at Iper La Grande i. Check out the innovative and user-friendly concept of its first new Rozzano hypermarket.

Mindshare: Get to Know Your Shopper Types and Offer the Right Journey

Retailers are at a critical inflection point: evolve consumer and staff journeys—including store infrastructure—or risk being outperformed by more agile retailers. We encourage retailers to assess their IT and business teams to find ways to improve the customer experience and staff journeys with mobile technology. We talked to retail strategy expert Bill Inzeo and our own Anja Popp about how mobile journeys can enhance the shopping experience and offer certain segments the option they’ve been waiting for.

Whitepaper: Smart Self-Service

Customers want to be more in control of their shopping journeys, and they no longer accept restrictions and friction that slow down the buying process. In this whitepaper, you will learn how to enhance the customer experience with advanced self-service technology.

Blog: What’s in Store for Loyalty in Retail?

It’s evident that handing out the smartest rewards and most appealing offers is no longer good enough. Winning and retaining customers in the post-COVID era requires retailers to reimagine their loyalty and customer engagement strategies

Whitepaper: The Future of Retail is Modular

Explore how modularity can help retailers offer consumers more choice in their personal shopping experiences.

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