As financial inclusion's importance rises, how do we lay foundations for meaningful commitments? Real difference requires working together to create a common goal for change.
Explore the banking shift from transactional to service destination renewing competitive differentiation, facilitated by digital capabilities.
By embracing innovation and avoiding commoditization, can we deliver efficient digital services with a human touch? Or has the shift gone too far, losing value in journeys?
To create frictionless movement between all channels, financial institutions have to understand the customer experience at a meaningful level.
