The pursuit of greater operational efficiency is at the core of retail banking’s global priorities and remains a top focus for financial institution (FI) executives. In an era defined by digital banking, intense competition, and shifting customer expectations, most FIs are actively transforming their customer touchpoints. Despite the digital shift, branches remain a cornerstone of the customer engagement strategy, serving as the primary consumer-facing hub for both transactions and relationship building.
Diebold Nixdorf Branch Automation Solutions enables FIs to enhance the cash ecosystem, further automate processes, reduce operational costs, optimize the branch network, and improve the efficiency ratio.
Branch Automation Solutions are software-enabled managed services packages, which facilitate seamless, richer, and faster consumer journeys. The solutions combine self-service, branch and digital capabilities to nurture and grow customer relationships. This will drive new efficiency levels by ultimately merging branch technologies with the digital ecosystem, aligning with Diebold Nixdorf’s vision to seamlessly integrate all forms of transactions - both digital and physical.
These easy-to-adopt packages are tailored to market needs and divided into four operational domains that reflect the diverse strategic approaches of your customer journey toward managed services.
Faced with numerous challenges, financial institutions are looking into ways to maximize the efficiency and productivity of their channels. The teller has long been a staple in customer interaction in the bank branch but its hidden potential to improve customer relationships, security, and efficiency is often not explored to the fullest. Our guide will help you find ways to take full advantage of your teller line.
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Our Advisory Services help you develop a profitable, multi-year teller automation deployment strategy. Designing and manufacturing devices in-house gives us detailed insights into how best to install and manage them. We offer a single point of contact to support TCR operations.
Aim for 99%+ availability. Our data-driven service model, with real time monitoring and preventive maintenance, minimizes the number of incidents across your fleet. State-of-the-art remote resolution capabilities shorten the duration of out-of-service events. Accurate root cause diagnosis and technician/part dispatch powered by DN AllConnect℠ Data Engine maximize first-time fix rates.
Your teller cash recycler fleet is protected against rising and evolving threats. Microsoft Windows OS patches are remotely deployed to ensure PCI-compliance and higher performance. We offer core security protection for endpoints including anti-malware, managed firewall, USB or external device control, audit logging and retention and 24/7 security alerting.
As cash recycling adoption is accelerating, future-proofing your TCR and ATM network today could save tens of thousands of dollars on CIT costs tomorrow. DN Series 600V leverages the same market-leading cash recycling technology as our DN Series ATMs. This gives the ability to swap cash cassettes between ATMs and TCRs within the branch for additional efficiencies in the future.
Our teller cash recycling system provides reliable, accurate note handling and authentication. It is the most compact and innovative device on the market. It is designed for productivity, generating as much as 1.5x increase in throughput, reducing the need for vault activities by as much as 80% and can be used by multiple tellers simultaneously.
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Teller Cash Recyclers (TCRs) enable 90% of teller transactions to be automated, which means delivering faster and more convenient transactions. Enrich the assisted service experience with VCP-Branch; multi-vendor, multi-device solution with powerful interface and cash automation capabilities.
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Our all-inclusive TCR offering covering devices, software and operations enables FIs to maximize the benefits of teller automation.
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