With the implementation deadline of European Accessibility Act just one year away, it’s a good time to review accessibility requirements but also additional features that can make the self-service channel more accessible to everyone.
Explore the banking shift from transactional to service destination renewing competitive differentiation, facilitated by digital capabilities.
By embracing innovation and avoiding commoditization, can we deliver efficient digital services with a human touch? Or has the shift gone too far, losing value in journeys?
