The way we shop has changed significantly over the years. For instance, in the 1900s, the shopping experience was very different than it is today.
Shoppers would go to their local store and hand their shopping list to a store clerk, who would then grab the items for customers. As this was a highly costly operating model, Piggly Wiggly stores reinvented the business model and introduced the first self-service concept in 1916. They enabled customers to roam the store aisles and pick their items instead of relying solely on store clerks.
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Addressing Customer Frustrations: How Self-Service Enhances Retail Efficiency
The retail industry has gone through major transformations over the years. However, according to the latest Nielsen Grocery Shopper Consumer Survey commissioned by Diebold Nixdorf, having to wait in checkout lines is still the top customer frustration point.
2 As self-checkout units reduce wait times and free up store assistants to assist customers more personally, retailers have turned to deploying self-service solutions to address this issue over the last few years.
Today’s shoppers are more demanding than ever and expect speed, convenience, and choice. Retailers operate in an increasingly challenging environment as rising shopper expectations, changing labor markets, growing operating costs, and intensified competition force retailers to achieve more with less. They want to increase the efficiency of their stores and reduce their costs, while enhancing the customer experience.
Storevolution™ Advisory Services: Tailored Retail Solutions for Every Store
Given this backdrop, it is crucial for retailers to ensure that they have the best fit-for-purpose front-end in their stores. This is where our
StorevolutionTM Advisory Services come into the picture to support retailers. Leveraging our data-driven approach, we partner with retailers globally to ensure they achieve their business goals through investments in our solutions. Our tools and proven methodology have been developed through our extensive experience spanning decades in the retail industry. Through our data analytics, we help retailers define seamless customer journeys and continuously adapt the checkout mix in their stores to ensure it remains fit for purpose. We believe that every retailer and every store is unique. As a result, a one-size-fits-all approach cannot be employed. Hence, the recommendations we make are specifically tailored to a given store and retail environment.
Today, self-service is an integral part of the modern retail world and is not going anywhere. According to GMI Research, the self-checkout market was valued at USD 4.2 billion in 2023 and is expected to grow at a CAGR of over 13% between 2024 and 2032.
3 What started as a concept in the early 1900s now forms the cornerstone of the retail world and is growing rapidly. As a result, it is imperative that retailers get it right and deploy self-service solutions to ensure success. We are well-equipped to accompany our customers to drive this innovation and strategy. Our global team of consultants have a deep understanding of processes and technologies in the retail environment, and they are familiar with new types of services models. We have guided retailers through the transformation of more than 3,000 stores worldwide. If you are interested in learning more about our success stories and our services,
please reach out.
1 https://time.com/4480303/supermarkets-history/
2 Nielsen Grocery Shopper Consumer Survey commissioned by Diebold Nixdorf, N = 15,004; Online Survey carried out across 15 countries in December 2019
Countries included: USA, Canada, Mexico, Brazil, France, Spain, Italy, Germany, UK, Sweden, China, Singapore, Malaysia, Thailand, Australia
3 https://www.gminsights.com/industry-analysis/self-checkout-system-market
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